Mac mini - Learning More, Service, and Support

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Learning More, Service, and Support

Your Mac mini doesn’t have any user-serviceable parts, except the memory. If you
need service, take your Mac mini to an Apple Authorized Service Provider or contact
Apple for service. You can find more information about your Mac mini through online
resources, onscreen help, System Information, or Apple Hardware Test.

If you want a certified technician to install additional memory, contact an Apple
Authorized Service Provider or an Apple Retail Store.

Online Resources
For online service and support information, go to Choose
your country from the pop-up menu. You can search the AppleCare Knowledge Base,
check for software updates, or get help from Apple’s discussion forums.

Onscreen Help
You can find answers to many of your questions, as well as instructions and
troubleshooting information, in Help Center. In the Finder, choose Help > Help Center.

System Information
To get information about your Mac mini, use System Information. It shows you what
hardware and software is installed, the serial number and operating system version,
how much memory is installed, and more. Open System Information (in the Utilities
folder in Launchpad).

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Chapter 4

Problem, Meet Solution

AppleCare Service and Support

Your Mac mini comes with 90 days of technical support and one year of hardware
repair warranty coverage at an Apple Retail Store or an Apple-authorized repair
center, such as an Apple Authorized Service Provider (AASP). You can extend your
coverage by purchasing the AppleCare Protection Plan. For information, visit or visit the website address for your country
listed in the table.

If you need assistance, AppleCare telephone support representatives can help you with
installing and opening applications, and basic troubleshooting. Call the support center
number nearest you (the first 90 days are complimentary). Have the purchase date and
your Mac mini serial number ready when you call.

Note:  Your 90 days of complimentary telephone support begins on the date of
purchase and telephone fees may apply.

Apple also offers expert support for Mac OS X Server. Beyond the scope of the
complimentary 90-day support, these products offer assistance with in-depth technical
issues for one full year.

AppleCare OS Support delivers consultative telephone and email

support for

networking and workflow issues in Mac OS X Lion Server environments. AppleCare
Help Desk Support provides graphical user interface–level assistance with Mac OS X
Server network configuration and server administration. AppleCare OS Support plans
also include support for command-line tools and mixed platform integration. Choose
from three levels of AppleCare OS Support—Select, Preferred, or Alliance. For more
information, visit or visit the website for
your country listed in the table.

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Chapter 4

Problem, Meet Solution




United States



(61) 1-300-321-456

Canada (English)



(353) 1850 946 191

New Zealand


United Kingdom

(44) 0844 209 0611

Telephone numbers are subject to change, and local and national telephone rates may
apply. A complete list is available on the web: